FAQ

What is Fuzzo?

Fuzzo is a comprehensive pet care app designed specifically for cats and dogs, providing a wide range of services to meet all your pet's needs.

Our services include:

  • Grooming: Professional grooming services to keep your pet looking and feeling their best. This includes baths, haircuts, nail trimming, and more.
  • Hotels: Comfortable and safe boarding options for when you need to be away from home. Our pet hotels ensure your pet is well cared for with plenty of attention and activity.
  • Day Care: Daycare services where your pet can play and socialize with other pets under the supervision of trained professionals.
  • Gym: Specialized gym sessions to keep your pet active and healthy. Our pet gyms are equipped with various exercise equipment and activities tailored for pets.
  • Training: Expert training services to help your pet learn new skills and improve behavior. Our trainers use positive reinforcement techniques to ensure effective and enjoyable learning.
  • Veterinary Care: Access to veterinary services for regular check-ups, vaccinations, and medical treatments. Our veterinarians are experienced and compassionate, providing the best care for your pet's health.

How can I use Fuzzo to book services for my pet?

Using Fuzzo to book services for your pet is simple and convenient.

Here's how you can do it:

  1. Open the Fuzzo app and go to the Service tab.
  2. Browse through the available services and select the ones you desire for your pet.
  3. Choose whether you want to receive the services in-store or by having a Fuzzo truck come to your location.
  4. Follow the prompts to schedule the service at a time that works best for you.
  5. Confirm your booking and complete the payment using your card through the app.

Can I book services for multiple pets at once?

Yes, you can easily book services for multiple pets through the Fuzzo app.

Each pet can have an individual profile, allowing you to customize the services for each one.

Simply create a profile for each pet by entering their name, type (cat or dog), and size.

When booking, select the services for each pet, and then proceed to checkout.

This way, you can manage all your pets' needs in one place.

How do I choose between in-store services and truck services?

Fuzzo offers the flexibility to choose how you receive our services.

When booking a service, you will have the option to select either:

  • In-Store Services: Visit one of our partner locations where your pet can receive care in a professional setting.
  • Truck Services: Have a Fuzzo truck come to your location, providing on-the-go services right at your doorstep.

This option is perfect for those who prefer the convenience of home service or have pets that are more comfortable in their own environment.

What safety measures are in place for my pet during service?

At Fuzzo, your pet's safety and well-being are our top priorities.

Our team of professionals and Partners are highly trained to handle pets with the utmost care.

We follow strict hygiene and safety protocols, including:

  • Regular Sanitation: All equipment and facilities are regularly cleaned and sanitized to prevent the spread of germs and ensure a clean environment.
  • Professional Training: Our staff undergo continuous training to stay updated on the best practices in pet care and handling.
  • Health Monitoring: We monitor your pet's health during each visit and take immediate action if any issues arise.
  • Secure Environment: Whether in our stores or in our trucks, we provide a secure environment where your pet can feel safe and comfortable.